Frequently Asked Questions

Everything you need to know about zipcode.tools

Is there a platform fee on rentals or sales?

No. We charge a yearly membership fee ($20 for founders, $50 standard) to access the platform, but we don't take a cut of your transactions. Rentals and sales happen directly between you and your neighbor — cash, Venmo, whatever works for you.

Can I lend tools for free?

Absolutely. You can use ToolPoints (our virtual currency) for point-to-point lending, or just agree to lend for free in your messages. How you handle it with your neighbor is up to you.

How does payment work?

We don't process rental or sale payments. You and your neighbor work that out directly — cash, Venmo, PayPal, whatever. We just connect you and provide the platform for coordination.

What are ToolPoints?

ToolPoints (TP) are our virtual currency. You earn them by lending tools and referring friends. You can spend them to borrow tools instead of paying cash. 1 TP = $1 value. They never expire and have no cash value.

What's a Founding Member?

The first 50 people in each ZIP code to list 3 qualifying tools become Founding Members. They lock in $20/year pricing forever (vs. $50/year standard). It's our way of rewarding early contributors who help build the tool library.

Do I need a membership to list tools?

No. Anyone can sign up for free and list tools. You only need a paid membership ($20 or $50/year) to borrow tools, message other members, or accept cash for rentals.

How do I get verified?

During signup, we verify your ZIP code through Stripe. We do a $0 authorization on your card to confirm your billing address matches the neighborhood you're joining. No charge, just verification.

What if I want to sell a tool instead of rent it?

Members can set a sale price on any tool. Interested buyers tap "Buy It" which starts a conversation. You coordinate the sale directly — we don't process purchase payments or charge fees.

What happens if a tool is damaged?

That's between you and the borrower. We recommend discussing expectations upfront in your messages. Some neighbors ask for a deposit, others rely on trust. You're dealing with real neighbors, not strangers.

Can I use this outside the launched ZIP codes?

We're currently in a limited launch. If your ZIP isn't active yet, you can join the waitlist and we'll notify you when we expand to your area.

Still have questions?

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